Refund policy

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We want you to love what you ordered, but if something's not quite right, we're here to help make it right.

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RETURN WINDOW

You've got 14 days from the day your item arrives to request a return. No rush, but don't let it sit too long.

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ELIGIBILITY FOR RETURNS

For your return to be accepted, please make sure:

  • The item is unused, unworn, has all tags on, and is in its original packaging.
  • You have your receipt or proof of purchase handy.

If these conditions aren't met, we won't be able to accept the return. We have to keep things fair for everyone.

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HOW TO START A RETURN

Starting a return is easy. Just email us at support@gimme-that.store with:

  • Your order number
  • Your full name
  • The shipping address from your order
  • A quick note on why you're returning it

Please reach out to us before sending anything back. We can't process items that show up without a heads-up first.

Once we've reviewed and approved your request, we'll send you:

  • The best return address for your region
  • Simple, step-by-step instructions so the process is painless

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SHIPPING RESPONSIBILITY

Return shipping is on the customer's side. Costs can vary depending on where you're located, so we'll confirm the estimated cost for your region once your return is approved.

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EXCHANGES

Need a different size or a different product? Here's how:

  1. Start a return for your original item.
  2. Place a new order for the one you actually want.

We cover the cost with a free exchange if:

  • The mix-up was a shipping error on our end
  • The item arrived defective
  • You received the wrong size

For anything outside these, just email us and we'll see what we can do for you.

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ORDER CANCELLATIONS

Because our system moves fast to get your order out the door:

  • You can cancel within 1 hour of placing your order.
  • After that, it's likely already being prepped, so we usually can't cancel it anymore.

Spotted a typo in your address or picked the wrong size? Reach out right away and we'll do our best to catch it before it ships. Once your order has shipped, though, we're no longer able to make changes or cancel it.

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DAMAGED OR INCORRECT ITEMS

Mistakes happen. If your order arrives damaged, defective, or just plain wrong, let us know right away with:

  • A photo of the item
  • A quick description of what went wrong

We'll take a look at your photos alongside the tracking info. If it looks like the issue happened in transit or was on our end, we'll cover the return or replacement shipping and get it sorted quickly.

Partial Refunds:
If your item arrived a little damaged but still works just fine, we may offer a partial refund to make up for it, as a middle ground if you'd rather keep the item than send it back. It's your call.

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EXCEPTIONS / NON-RETURNABLE ITEMS

A few things we're not able to accept returns on:

  • Sale items
  • Gift cards
  • Personal care items (like beauty products)
  • Custom or personalized items
  • Hazardous materials (like flammable liquids or gases)

Not sure if your item qualifies? Just ask, we're happy to check for you.

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REFUNDS

Once we've received and inspected your return, we'll let you know if it's approved. If it is, you'll see the refund back on your original payment method within 15 business days.

Haven't seen it after 15 business days from approval? Reach out to us at support@gimme-that.store and we'll look into it right away.